Categories and Types of Callers
In our day-to-day life we come across many type of callers, there are different categories of callers: 1. Non-stop talker: To handle a caller who is continuously talking over phone and not allowing you to utter a single word can be tackled in following ways: Hear initially: This goes with every caller you come across, you should hear clearly and patiently in initial minutes of calling so that he should not have any complaint that the receiver is not listening to me. Jump in when the caller begins to repeat the story: Some callers get carried away and repeat their phrases, as a good call handling person one should prevent this thing to happen and barge in to stop the person to blabber un-necessarily and waste time. Interrupt and try to catch the person’s name: to stop the person to drag his talks, it’s good to say “sorry for interrupting…can I have your full name”? This will put a stop in the speed of his words, which may be useful to stop him to speak a lot late